Private, discreet conversation
Talk through your symptoms in a confidential setting so you can speak openly and feel listened to.
A quick, confidential check of your symptoms and practical next steps to help you feel better soon.

Talk through your symptoms in a confidential setting so you can speak openly and feel listened to.
We ask focused questions about your sore throat and general health to guide safe, sensible next steps.
Leave knowing what to try at home, how to manage discomfort, and what changes should prompt further advice.
How it works
You will be asked about your symptoms, how long they have lasted, and any relevant health information. We will explain likely causes and suggest practical ways to ease discomfort and support recovery. If needed, we will advise what the most appropriate next step is for your situation.
Choose a timeA structured conversation that keeps things simple while making sure the important points are covered.
We tailor advice to age, symptoms, and individual needs, including support for parents and carers.
Talk through your symptoms in a confidential setting so you can speak openly and feel listened to.
Who it's for
If swallowing feels uncomfortable or you have a scratchy throat and want practical, tailored guidance.
If a child has a sore throat and you want help understanding what to try and what to monitor.
If you are worried about symptoms or duration and want a clear plan and sensible next steps.

Included
A brief review of symptoms and relevant history to help guide the most appropriate advice.
Practical suggestions for soothing a sore throat, staying hydrated, and supporting recovery.
Clear guidance on changes in symptoms that should prompt further assessment.
If this service is not suitable for you today, we will explain the most appropriate next step.
Questions
Related
Pick a time online, or call the pharmacy if you'd rather talk it through first.